What is an excess and how do I pay it?

What is an excess?

An excess is the first part of a claim that you have to pay yourself.   

For example, if your policy has an excess of £100, and you have a claim worth £300, we'll pay £200.

How much is the excess?

You'll find your excess amount in your policy terms and conditions.  

How do I pay the excess? 

Often, there's nothing for you to do - we'll take the excess before paying your claim.

If we're paying a medical provider directly, we'll be in touch to talk through how you can pay the excess.