Privacy Policy

Valid for policies issued from 01/03/2023

Date Protection Legislation

Please note that any information provided to us will be processed by us and our agents in compliance with Data Protection Legislation for the purpose of providing insurance and handling claims, if any, which may necessitate providing such information to third parties.

Use of your information

The information you have given to Saga Services Limited (Saga) and/ or the insurer(s) will be held and used to manage your insurance policy, which includes both underwriting and claim handling. For this purpose, Saga and/or the insurer(s) may disclose it to other interested third parties, such as other insurers, agents who provide services on their behalf and to regulatory authorities for this and the monitoring and/or enforcing of compliance with any regulatory rules/ codes. It may also be used for offering renewals, research and crime prevention purposes. Any calls made to Saga may be monitored and recorded to improve the service and help prevent and detect fraud. Saga and/or the insurer(s) may check information provided or received and may also undertake additional fraud searches. 

Saga and/or the insurer(s) will hold your personal data securely and in accordance with Data Protection Legislation. From time to time Saga and/or the insurer(s) may use service providers and organisations outside the European Economic Area (EEA) where they do not afford the same level of data security as the UK. We will, however, use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information. 

All information you provide must be accurate and, if you have supplied another person’s personal data who may be insured under the policy, you have done so confirming that you have the specific consent of that other person to disclose that data.

Saga and/or the insurer(s) will use your information and sometimes that of other people named on your policy, either collected at the outset or obtained from other third party sources, for the following purposes: 

  • To assess financial and insurance risks, your insurance application, the terms on which cover may be offered, including your premium at quote and renewal, and the payment methods offered; 
  • To prevent and detect crime including fraud, money laundering and financial sanctions;
  • To develop our products, pricing, systems, services and relationships with you;
  • To comply with our legal and regulatory obligations.

These sources include credit reference bureaus, the electoral roll and public data provided to us by credit reference bureaus and other third parties. The credit reference bureaus will keep a record of the search; this may be reflected in your credit score. 

Saga uses the data they collect from you, including special categories of personal data, to contact you and personalise their communication. Saga and/or the insurer(s) also use it for administrative purposes to provide the service you requested and for preparing quotations. If Saga has obtained your permission to do so, they will also contact you by post, telephone, email or other means to tell you about offers, products and services that may be of interest to you. At any time you can opt out of receiving such information, revise the products you would like to hear about or change the method they use to communicate with you. You can update these preferences by calling 0800 904 7489. For further information about how the Saga Group uses your personal information, please visit or contact the Saga Group Data Protection Officer by email: or post: The Saga Building, Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE. 

How we use the information about your

As a data controller, we Astrenska Insurance Limited collect and process information about you so that we can provide you with the products and services you have requested. We also receive personal information from Saga on a regular basis while your policy is still live. This will include your name, address, health information, risk details and other information which is necessary for us to:

  • l meet our contractual obligations to you;
  • l issue you this insurance policy;
  • deal with any claims or requests for assistance that you may have;
  • service your policy (including claims and policy administration, payments and other transactions); and
  • detect, investigate and prevent activities which may be illegal or could result in your policy being cancelled or treated as if it never existed.

Some of the personal information that you provide may be sensitive information. This includes details about your health or medical records. Where we need your consent to collect and process your sensitive information, this will be obtained from you at the relevant time. Please note that, in these cases, we may not be able to sell you an insurance policy or deal with a claim if you do not agree to us processing relevant sensitive information. 

In order to administer your policy and deal with any claims, your information may be shared with trusted third parties. This will include members of The Collinson Group, contractors, investigators and claims management organisations where they provide administration and management support on our behalf. Some of these companies are based outside of the European Union where different data privacy laws apply. Wherever possible, we will have strict contractual terms in place to make sure that your information remains safe and secure.

We will not share your information with anyone else unless you agree to this, or we are required to do this by our regulators (e.g. the Financial Conduct Authority) or other authorities. 


Processing your data

The personal information we have collected from you will be shared with fraud prevention agencies and databases who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how your information will be used by us and these fraud prevention agencies and databases, and your data protection rights, can be found by visiting and

Your data will generally be processed on the basis that it is:

  • l necessary for the performance of the contract that you have with us;
  • in the public or your vital interest; or
  • for our legitimate business interests.

If we are not able to rely on the above, we will ask for your consent to process your data. 

How we store and protect your information

All personal information collected by us is stored on secure servers, which are either in the United Kingdom or European Union.

We will need to keep and process your personal information during the period of insurance and after this time so that we can meet our regulatory obligations or to deal with any reasonable requests from our regulators and other authorities.

We also have security measures in place in our offices to protect the information that you have given us

How you can access your information and correct anything that is wrong

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please contact us by email or letter as shown below: 


Post: Sussex House Perrymount Road Haywards Heath West Sussex RH16 1DN 

This will normally be provided free of charge, but in some circumstances, we may either make a reasonable charge for this service, or refuse to give you this information if your request is clearly unjustified or excessive.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate 

If you wish to make a complaint about the use of your personal information, please contact our complaints manager using the details above. You can also complain directly to the Information Commissioner’s Office (ICO). Further information can be found at